Welcome to our comprehensive guide on U.S. Immigration and Customs Enforcement (ICE) offices in Massachusetts. ICE, a component of the Department of Homeland Security, handles immigration enforcement, investigations into cross-border crimes, and legal advisory services. This post compiles the most up-to-date contact information, addresses, and pertinent details for ICE’s primary offices in the state as of September 2025. Whether you’re seeking to report a tip, schedule an appointment, or locate a facility, this resource covers the essentials.

Important Note: Information can change, so always verify details directly with ICE via their official website (ice.gov) or the national tip line at 1-866-DHS-2-ICE (1-866-347-2423). For hearing impaired, use TTY: (802) 872-6196. ICE field offices are not typically check-in locations; use the online tool at ice.gov/check-in to find the nearest option or schedule appointments.

1. Enforcement and Removal Operations (ERO) – Boston Field Office

The ERO Boston Field Office oversees immigration enforcement and removal activities in Massachusetts and surrounding New England states (Connecticut, Maine, New Hampshire, Rhode Island, Vermont). This office handles cases related to deportations, border security, and compliance with immigration laws. It is located in Burlington, a suburb of Boston.

• Address: 1000 District Avenue, Burlington, MA 01803
• Phone: (781) 359-7500
• Email: Boston.Outreach@ice.dhs.gov (for outreach and community inquiries; do not use for general reporting—use the tip line instead)
• Check-In Information: This is not a designated check-in office. Individuals required to check in should use the ICE online portal or contact the office for guidance.
• Pertinent Details:
  • Serves as a bond acceptance facility for immigration bonds.
  • Office hours are generally Monday-Friday, 8 a.m. to 5 p.m., but confirm by phone.
  • For detainee information or emergencies, call the national ICE Contact Center at 1-888-351-4024.

This office plays a central role in coordinating removals and alternatives to detention programs in the region.

2. Homeland Security Investigations (HSI) – Boston Office

HSI is ICE’s investigative arm, focusing on transnational crimes like human trafficking, smuggling, cybercrime, and intellectual property violations. The Boston office covers investigations across New England.

• Address: 10 Causeway Street, Room 722, Boston, MA 02222
• Phone: (617) 565-7400
• Fax: (617) 565-7422
• Email: HSINewEnglandRecruitment@hsi.dhs.gov (for career inquiries only; general tips go to the tip line)
• Pertinent Details:
  • Area of Responsibility: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont.
  • Not open to the public for walk-ins; contact by phone for investigative tips or reporting suspicious activity.
  • HSI collaborates with local law enforcement on cases involving immigration-related crimes.
  • For media or partnership inquiries, use the general ICE contact form on ice.gov.

If you have information on potential crimes, report anonymously via the tip line to ensure safety and efficiency.

3. Office of the Principal Legal Advisor (OPLA) – Boston Office

OPLA provides legal counsel to ICE on immigration matters, representing the agency in court proceedings, including removal hearings and appeals. The Boston office supports litigation and advisory services for the region.

• Address: 15 New Sudbury Street, Room 425, Boston, MA 02203
• Phone: (857) 416-3701
• Email: OPLA-Boston-DutyAttorney@ice.dhs.gov (for duty attorney matters; general legal inquiries should go through official channels)
• Pertinent Details:
  • Area of Responsibility: Same as ERO and HSI (New England states).
  • Focuses on non-detained and detained cases, including immigration court representations.
  • Not a public-facing office for individual consultations; attorneys represent ICE, not provide advice to the public.
  • For updates on case status, contact the Executive Office for Immigration Review (EOIR) at justice.gov/eoir.

OPLA ensures ICE operations align with U.S. immigration laws and constitutional protections.

4. ICE-Contracted Detention Facilities in Massachusetts

While not ICE-owned “offices,” these are county correctional facilities contracted by ICE to hold immigration detainees during processing. ICE does not operate dedicated detention centers in Massachusetts; instead, it uses local jails under Intergovernmental Service Agreements (IGSA). Detainees are held here temporarily for hearings or removal. For bond information, bonds are typically posted at the ERO Boston Field Office in Burlington.

Key facilities include:

• Plymouth County Correctional Facility
  • Address: 26 Long Pond Road, Plymouth, MA 02360
  • Phone: (508) 830-6200
  • Pertinent Details: Call between 8 a.m. and 4 p.m. for detainee information. This facility houses ICE detainees and provides medical and visitation services per ICE standards. Visitation is limited; check with the facility for policies.
• Bristol County House of Correction and Jail (North Dartmouth)
  • Address: 400 Faunce Corner Road, North Dartmouth, MA 02747
  • Phone: (508) 995-6400
  • Pertinent Details: Inquiries for ICE detainees should specify immigration status. The facility handles both criminal and immigration holds. Hours for calls: Generally 8 a.m. to 4 p.m.; confirm current protocols.

Other county facilities like Essex County Correctional Facility or Worcester County Sheriff’s Office may occasionally hold ICE detainees, but Plymouth and Bristol are the primary ones. For a full list of active contracts, refer to ICE’s detention locator or contact ERO Boston. Detainee rights include access to counsel and medical care; families can visit ice.gov/detain for more.

Additional Resources and Tips

• National ICE Contacts: For general inquiries, use the ICE Contact Center at 1-888-351-4024. FOIA requests: (866) 633-1182.
• Reporting Tips: Anonymously report immigration violations or suspicious activity at 1-866-DHS-2-ICE.
• Legal Aid: If you or a loved one is facing immigration proceedings, contact non-profits like the Massachusetts Immigrant and Refugee Advocacy Coalition (MIRA) for free assistance.
• Updates: This information is based on official ICE sources as of September 2025. Visit ice.gov/contact for the latest.

Staying informed is key to navigating immigration matters. If you have questions or need help, reach out to the appropriate office directly. Safe travels and stay compliant!