Résumé of Michael Henry

Montague, Massachusetts
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m: 413.336.5902
h: 413.659.0181

LinkedIn: henrydigital

Qualifications Summary

• Very strong interpersonal and communication skills; work equally well independently or with a team.
• Able to coordinate multiple projects and meet deadlines.
• Resourceful and detail-oriented; skilled problem-solver and multi-tasker.
• Polite and professional phone manner; patient listener who fully focuses on speakers and understands a variety of accents.
• Fast learner; able to perform tasks with minimal instruction.

Technical Summary

Operating Systems
Windows; Mac; Novell Netware; Linux.

Hardware
Wired & Wireless Routers; Switches; Hubs; IBM & Compatible Personal Computers, Laptops, Workstations, Servers; RAID; SCSI;  VoIP troubleshooting; telephone/DSL/Cable Modems; Network Cards; Memory; Printers; Plotters; Scanners.

Application Software
Photoshop; Dreamweaver; InDesign; Microsoft Office; SugarCRM.

Web Development
HTML; XHTML; CSS; CGI; MySQL; PHP; Apache HTTP Server; Graphic Design; Image Editing.

Community Involvement

Town Meeting Member, Town of Montague - Precinct 2
Paper Ballot Counter, Town of Montague - Precinct 2

Career History

Crocker Communications, Inc., 1 Federal Street, Building 102-2, Springfield, MA  01105
Client Support Technician, 2009
- Completed M610 Genband Training

Kennametal, Inc., 34 Sanderson Street, Greenfield, MA  01301
CNC Production Machinist, 2007 - 2009

Genworth Financial, Inc., 101 Munson Street, Greenfield, MA  01301
Telephonic Disability Claims Intake Representative, 2005 - 2007

Hallmark Imaging, Inc., 253 Millers Falls Road, Turners Falls, MA  01376
Digital Photography Technician, 2003 - 2005

Education and Training

Continuing Education
American International College:  Digital Graphics and Web Design

High School
Franklin County Technical School

Industry Certifications
CompTIA Network+ - Springfield Technical Community College
CompTIA A+ - Springfield Technical Community College
Novell CNA 4.11 - Springfield Technical Community College
Brainbench Certified Computer End-User Support Specialist

Conferences and Workshops
Attended Joomla! Workshop: Create an Interactive Website for your Small Business in One Day; Andrew M. Scibelli Enterprise Center, Springfield, MA - December 2009
Attended Eastman Kodak 2004 ProLabs Workshop; Hyatt Recency, Rochester, NY - June 2004